Customer Success Manager

Responsibilities

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

Your Qualifications

• Full fluency in English , and German or French (Nice to have)
•  5+ years experience in Customer Success Management or customer facing-role supporting enterprise clients.
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
• Knowledge and hands-on experience in project management, business process redesign, and change management.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly

Perks & Benefits

• 25 calendar days of paid vacation
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Bike-to-Work Scheme
• Health Insurance (Employees + Dependents)
• Life Insurance
• Income Protection
• Pension Scheme

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